Pre-Order & Reservation Policy
Why Pre-Orders and Reservations?
Sleets is a startup launching a new product on the market, our duvet covers have many variables that are tailor-made to customer needs, these conditions make it virtually impossible for us, at this early stage, to have stock of our product.
A pre-order and reservation model also allows us to:
. Reduce waste and avoid overproduction.
. Deliver a high-quality product with a sustainable approach.
If you have any questions, feel free to Contact Us.
How Our Reservation & Pre-Order System Works
At Sleets, we operate on a pre-order model to ensure sustainable production and avoid excess inventory. Here’s how it works:
1. Reservation Deposit
You reserve your set with a small deposit (€1). This guarantees your place in the pre-order queue.
Important: This is a reservation only. The pre-order full payment will be requested after we reach the minimum threshold (20 reservations). The €1 reservation is not Refundable.
2. Reservation Threshold & Pre-Order Activation
Once we reach 20 or more reservations, all reservation holders will receive an email to activate their pre-orders by completing a full payment. Check our Progression Bar on product page to track live reservation progress.
3. Complete Your Pre-Order
After receiving the full payment email:
- You’ll have a limited window of 4 days to complete full payment to activate your pre-order.
- If payment is not made within 4 days, your reservation will be cancelled and you will have to set a new €1 reservation.
4. Production Timeline
After the 20 pre-orders are activated, manufacturing starts:
- Manufacturing takes approximately 4–6 weeks (max 8 weeks).
- Once ready, shipping typically takes 7–14 days.
5. What If We Don’t Reach the Reservation Goal?
If the reservation threshold isn’t met:
- There is no minimum time period to meet the reservation threshold, your €1 reservation stays eligible for pre-order activation until we meet the minimum 20 reservations.
- Check our Progression Bar on product page to track live reservation progress.
- The €1 reservation is not Refundable.
6. Refund Policy for Pre-Orders
Pre-Order activation deposits are non-refundable unless:
- The minimum 20 pre-order threshold is not meet within the 4 days after the full payment pre-order activation email is sent.
- We cancel manufacturing.
Refunds (if eligible) are processed within 5–7 business days.
Additional Notes
- Communication: We will notify you via email at each stage (reservation, full payment pre-order activation, manufacturing start, shipping updates).
If you have any questions, contact us here.
Feel free to contact us if more information is needed, we are happy to help.